Help Desk Service End-User Support

Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand.

The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,749 to $73,012 with the average total cash compensation of $64,664. Telsyst February 26, 2014 It’s a dirty job but someone has to do it. Everyone hates making the call to their cable company, cell phone company or any customer service specialist, but you need some help in these situations. Some people never grow the thick skin you need to have to deal with some of the backlash that comes. It hopefully teaches the people starting off how sometimes you can do your best to serve and still not make people happy.

Alternative Careers and Related Jobs For a Help Desk Technician

They must also be customer-oriented and patient to deal with difficult customers. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company’s desktop infrastructure. Help desk engineers average about $25.21 an hour, which makes the help desk engineer annual salary $52,444. Additionally, help desk engineers are known to earn anywhere from $36,000 to $74,000 a year. This means that the top-earning help desk engineers make $66,000 more than the lowest earning ones.

The main difference between a help desk and a service desk has to do with the scope of service provided. When technology doesn’t work as it should, it creates frustration among employees and keeps them from working efficiently. With Systems Engineering’s Help Desk service, you’ll experience a consistent, helpful approach to end-user support that minimizes employee downtime and improves business productivity. Computer programs rely on passwords and tight security controls to protect the information stored in the system. A service desk engineer typically handles the password authorization controls for a company.

Resolve IT issues quickly with reliable outsourced help and service desk operations from Buchanan.

The job description entails running diagnostic problems, isolating problems and implementing solutions. Other related duties are listed on the Help Desk Engineer Resume as follows – conducting an initial inquiry, managing simple hardware, software and network issues; resolving complex issues; maintaining a detailed record of services made and conducting regular system testing duties. Help desk engineers and desk support technicians both include similar skills like « troubleshoot, » « help-desk support, » and « technical support » on their resumes. Once you’ve become a help desk engineer, you may be curious about what other opportunities are out there.

Desktop Service works in tandem with IT Service, as one needs the other to perform at its best quality. The information engineer profession generally makes a higher amount of money when compared to the average salary of help desk engineers. The difference in salaries is information engineers making $52,559 higher than help desk engineers.

Skills to develop to transition to this role

You’ll get instant access to all skills and keywords, plus be able to score your resume against them – no strings attached. Similar professions and job titles to a Help Desk Technician are Technical Support Specialist, Information Technology Specialist, Network Administrator, System Engineer and System Administrator. And career changes you can make as a Help Desk Technician, based on skills you already have. • Test and report errors in company internal systems and tracking tools. What your skills are worth in the job market is constantly changing.

For example, if you forgot your password and needed to reset it, you would contact a helpdesk for assistance. You’ll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want. • Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. As long as customer service has existed there has been the customer who cannot be pleased. IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem.

Hiring IT Help Desk Technician job description

Help desks and service desks both help you resolve your IT issues. A service desk can definitely help you resolve your printer issues, but it will also look at your current setup and make improvements to promote business efficiency. While help desks focus on only the immediate problem, the goal of a service desk is to resolve big-picture help desk engineer issues and help improve overall IT functions. ECS is a leading mid-sized provider of technology services to the United States Federal Government. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.